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This Blog has some great ideas (although some are common sense) on how to deal with that one student who you can't seem to get through to at first...
Every teacher remembers his or her first "tough kid" experience. Maybe the student ignored your directions or laughed at your attempts to utilize the classroom discipline steps. We all have at least one story to share, and for some teachers, teaching a tough kid is a daily challenge. It seems that no matter what teaching techniques you try to pull out of your educator hat, nothing changes their behavior.
1. Set the tone
2. Be a mentor
3. Make connections
4. Take it personally (in a good way)
5. Expect anything and everything